New Set of 2 Rear Air Suspension Shock Strut For Cadillac Escalade Chevrolet Sub

1. we do not ship to remote areas of the United States.

2. we do not ship to APO/FPO/PO Box. Please provide your physical address.

3. we only accept payment and shipment to confirmed ebay addresses.

4. Tracking number will be uploaded to eBay within 24 hours after the item is shipped.

5. For international shipments, buyers are responsible for import duties and taxes.Please note that the item you are about to purchase is an international shipment for which your country may charge customs duties and/or taxes. These charges vary and must be borne by the buyer. We offer free shipping on any successful shipment. However, if the buyer rejects the shipment due to refusal of customs clearance, the shipping costs incurred must be borne by the buyer and are non-refundable.

6. If your parcel does not arrive after the estimated delivery time, please contact us We will do our best to help. Once the shipping company confirms that the parcel is missing, we will either send you a new parcel or give you a full refund. Please note that it takes 10-14 business days for the shipping company to investigate the case. Please allow us more time to deal with your situation and please be confident that we will provide you with the perfect solution.

We only ship the item to PayPal verified shipping address. Please make sure your shipping address is the same as PayPal, no changes are allowed once the order is shipped.

All USA orders will be shipped out via USPS, UPS or Fedex with a valid tracking number. We do not ship to P.O. Boxes, APO/FPO or Military Mail Boxes.

We do not cover any import Duty and Tax. Customer should be responsible for the Import tax. Contact us , we will try our best to help on minimizing it.

We committed to provide good quality products to all our customers. We accept return or exchange within 30 days after purchase. No hassle for refund and exchange, all we ask is that you send back the item in the same condition was received , brand new condition. Refund or exchange will be issued within 6 business days after we received the returned item and inspected it.

Please contact us for a Return Authorization Number by eBay messages between 9:30 a.m. to 6p.m PDT (Monday to Friday) , without Return Authorization Number , we couldn't identified your return .

Your refund will be issue to your Paypal within 6 business days , Paypal unique refund transaction ID number will be provided. Please keep in mind, you might need extra 2-7 business days for the refund to deposit in your account , it depends on your credit card company.

If the item is installed or defective after 30 days, please check our warranty page.

Warranty
We offers a minimum one year warranty on all parts sold unless otherwise noted. We aim to provide the high quality auto parts and accessories, but some rare cases happened. We offer following options for warranty service:

1) If the item fails after installation. You may return the warranty item to us for a replacement. Buyer pays the shipping fee. This warranty applies to automotive parts only when the installation instructions are followed in their entirety. If instructions are not available the work should be performed by a licensed mechanic.

2) If we send you the wrong parts . You may pay a deposit and have a replacement item sent in advance. Then you may return the warranty item to us and your deposit will be refunded. We pay for the shipping within the continental USA.

3) Shipping Damage. We use UPS Ground, Fedex and USPS First class to ship all items . Buyer should check the parcel condition before sign the signature. Please refuse to sign the parcel if you noticed something wrong, and get a shipping damaged report from carrier. We will send you a replacement at the same day once you provide the shipping damage report . We won’t cover any lost if buyer don’t check the parcel condition before the signature.

This warranty does not cover any expenses incurred in the removal and / or re-installation of the item. Specifically, this warranty does not cover any expenses for time, rental, or other parts not purchased from us, or any labor. This warranty does not apply, and will be voided, if the item sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone . Your warranty will be null and void if the item fails due to improper installation or use. If the item sold should prove defective in material or workmanship within the warranty period, please contact us immediately.

We will reply your eBay message in 24 hours during

We are here to help with any questions or problems you may have. Please feel free to contact us by eBay message. During the working hours , we will reply all your messages promptly .Some message sent after business hours will be replied within 12 hours. We are off on the weekend, messaged we got on the weekend will be replied on coming Monday.

--both working days and non-working days;

--both before sales and after sales.

We are always here waiting for your message. If you have any question, just contact us. It is our pleasure to offer any help. We believe good communicationwillprevent many troubles.

We sincerely hope to provide our customers great products and service. If you are unsatisfied about anything, just tell us, we will solve the problem for you.