Your package will include the following:

• 1 X BikeService Clic-R Type Hose Clamp Pliers

To maintain our service we only select the market leading couriers to deliver our orders.

Delivery Timescales

All items listed on eBay will state an estimated delivery time, upgrade options are available at checkout, should you require your order quicker.

Same Day Dispatch, Monday - Friday

We aim to despatch all orders received before 1PM GMT on the same working day however, you can order until 2PM GMT for orders that are delivered within mainland UK).

A select few items may have a longer lead time as they may be specially ordered from our manufacturers. This will show in the delivery time on eBay and also show when this item is likely to be dispatched – these items are not available for same day dispatch.

Delivery Cost and Info

Each item will state if delivery is free or if there is a charge.

TIP: You can also select the shipping country from the drop down box to give you a shipping cost to your specific country.

International Deliveries

GHOST Worldwide Ltd. can accept orders from most countries. Please note that delivery charges and VAT rates will vary according to each destination countries.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this applies to both retail and wholesale customers). Unfortunately we have no control over these charges, as customs policies and import duties vary widely from country to country. It may be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Tracking

If the item is sent via courier you will receive a tracking number in order to trace your parcel.

Item Not Received

Should your order not arrive in the delivery time stated, please contact us so we can resolve any issue.

Transit Damage

If upon delivery the item is damaged, you can refuse delivery. In all cases if the parcel is damaged and if you choose to accept it please sign for the item as damaged and report to us as soon as possible and at least within 12 hours of delivery.

WHAT IS YOUR RETURNS POLICY?

We want to give you a hassle-free way to return anything, either as a UK or an International customer. As long as it’s within 30 days of receiving your item you can return it for either a full refund or exchange. We require all items be returned in brand new condition, with ALL the original packaging and tags in place.

The parcel remains your responsibility until it arrives with us - remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.

We want you to be totally satisfied with your order, so if for any reason it’s not suitable we are here to help.

HOW DO I RETURN AN ITEM(S)?

Please contact us to arrange a return and we will be more than happy to assist you in the best way to return the product(s). You will need to package the item securely and include a completed returns form which we can provide you with - please use the 'Contact Seller' / 'Ask seller a question' button to contact us.

Our returns address is

GHOST Worldwide Ltd
c/o Experience Logistics Limited
GHOSTBIKES Returns Dept
Swan Lane Mill
4 Higher Swan Lane
Building 1 - Leave With Reception
Bolton
Greater Manchester
BL3 3AQ

RETURNING A PARCEL FROM WITHIN THE UNITED KINGDOM

When an item is Faulty

If you item is faulty, you may qualify for a pre-paid label, please contact our customer service team before you return your item for the best way to proceed.

When you don't qualify for a free returns service

If you do not qualify for a free return you can simply send the item back to us via your preferred method, however we do recommend you use a traceable service so that you can track your items.

FREE RETURNS VIA COLLECT PLUS

Some parcels qualify for a free returns service - if your order value was above £25, was originally sent via a courier and you are based in an area that CollectPlus cover, we can cover the cost of your return to us. (Only 1 free return per order). In most cases if you qualify for a Free Return a return label will be sent with your order for your to use. If a label is not provided don't worry, please use the 'Contact Seller' / 'Ask seller a question' button to contact us and we can provide you with details of where to print one off. You will need your order ID and Email you provided when purchasing.

Before using the CollectPlus service please ensure you read the CollectPlus FAQ's below to ensure your return is covered within their service. The most important thing to bear in mind is the dimension must not exceed 60x50x50 cm and should not weigh more than 10kg.

Returns For Just £3.99

If you have not qualified, for just £3.99 you can purchase a prepaid collect plus label. The CollectPlus Service is a quick and easy way to return your item. If you want to use this service please contact our customer service team who can provide you with a pre-paid label which can be paid for over the phone, or you can choose to have the amount deducted from your final refund amount.

NON GERMANY INTERNATIONAL RETURNS

As an International customer, you can return your parcel using any postal service. As long as it’s within 30 days of receiving your item, you can return it for either a full refund or exchange.

Please note: - you'll need to cover the postage costs yourself.

Please complete the returns form (use the 'Contact Seller' / 'Ask seller a question' button to request one if you don't have a copy of this) and return the item to the address above.

Once the item arrives back at our warehouse, a member of our customer service team will contact you within 24hrs to discuss the return. A refund or exchange will be processed depending on what you have requested.

GERMANY INTERNATIONAL RETURNS

We do offer a returns service from Germany and this will be chargeable at a discounted rate of only €7.50 which will be deducted from any refund due or would have to be paid before the exchange item is dispatched.

For more information on this please use the 'Contact Seller' / 'Ask seller a question' button to contact us and we will be happy to assist you further.

WHEN WILL I RECEIVE MY REFUND/REPLACEMENT?

Processing your return quickly is our priority and a refund / replacement will be done as soon as the item is returned to our warehouse. We aim to turnaround all orders within 2 working days and process a refund or dispatch your exchange within this timeframe. During festive and sales periods this may be extended slightly.