All eBay accepted payments available (Card, PayPal, Google Pay, etc.)

Immediate payment on purchase is required. Orders will be processed once payment has been cleared. This may take you past the daily order cut-off time (visible above) so be sure to order in plenty of time to avoid potential delays.

We offer free Standard UK Mainland Delivery on your purchase. Depending on the item's weight, we will dispatch your order via our trusted Standard UK Mainland delivery couriers, Royal Mail or DPD.

We utilize Royal Mail's Tracked 48 services, unless stated otherwise*. Similarly, we use DPD's 2-day tracked service for our deliveries, unless stated otherwise*.

Please bear in mind that all stated delivery times are approximations and may vary due to public holidays, postal strikes, seasonal factors, weather conditions, and other unforeseen circumstances.

*For orders dispatched via Royal Mail Tracked 48, we anticipate delivery within 2-3 working days from the date of dispatch. If your order hasn't arrived within this time frame, we kindly ask that you wait 7-10 working days from the date you received your dispatch confirmation email before contacting our support team.

Highlands and Island Delivery Information

We are pleased to offer Free Standard UK Delivery for small parcels under 2kg, dispatched to Scottish Highlands, Islands, and Channel Islands, via Royal Mail Tracked 48.

Regrettably, we are unable to extend our complimentary shipping for orders exceeding 2kg going to the Highlands or Islands. These orders will be dispatched via courier (DPD/DHL) and additional charges will apply for deliveries to specific postcodes (including, but not limited to; AB, BT, FK, GY, HS, IM, IV, JE, KA, KW, PA, PH, ZE).

International Delivery

International orders are primarily shipped by DPD or DHL, unless specified otherwise, or you opt to use eBay's Global Shipping programme during the checkout process.

All listed prices are inclusive of VAT (where applicable). For orders containing multiple items, these will be consolidated into a single shipment, and you will be charged a single delivery fee based on the collective weight of your order.

Please note that you may request special delivery arrangements if desired.

Same Day Dispatch

To receive our same-day dispatch service, please ensure your order is placed before 15:00 GMT on weekdays (excluding UK public holidays).
Address Amendments
For security and fraud prevention purposes, the delivery address cannot be amended once the order has been dispatched. If you notice an error in the delivery address, please contact our customer support team immediately.

Returns Authorisation

You must return the good(s) to us within 14 days of cancelling your order once you have received approval for this. No returns will be accepted without prior authorisation in writing by our returns team. Items returned without prior approval cannot be accepted and may be disposed of.

Once a return authorisation is issued, the goods (in original packaging and as received) must be received by our returns department within 14 days. We are unable to accept returned items after this time.

Statutory Cancellation Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you buy goods from us online or by phone, your consumer rights entitle you to cancel your order and obtain a full refund if you request one within 14 days after delivery of the goods (or if your order contains a number of items that are delivered separately, from receipt of the last item). 

Cancellation, Returns or Exchanges

If your order is in transit with our courier, it is unlikely we will be able to cancel your order. However, to cancel your order under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 you can refuse delivery or follow our returns process within 14 days of receipt of your goods.

Non-Returnable Items 

• Items not returned in the condition they were received.
• Items that have been in contact with water.
• Items that have obvious signs of use.
• Items that are returned more than 14 days after returns authorisation.
• Items that you received more than 14 days ago.

Unwanted, Faulty or Damaged Items

If your goods are unwanted but still in a re-sellable condition, you have 14 days from receipt of your goods to send these items back to us for a full refund, or if after 14 days, we are only able to offer an exchange. All goods must be unused and in original packaging upon return. We cannot refund any goods that have been damaged whilst in your possession.

Please be aware that it is your responsibility to arrange the shipping of unwanted items. We are not responsible for any return costs of unwanted goods.

If any item that we deliver to you arrives damaged, is faulty, or is otherwise not in accordance with our contract with you, then we will happily replace the item for free or refund the item once inspected by our returns team.

Damaged items cannot be returned after 14 days of receipt of goods, and we reserve the right to extend this within reason.

You may be required to supply photographs of any damaged items. You can upload these as part of our returns process.

You must notify us of any items that arrive damaged within 48 hours of receipt of goods.

Please note that we will only refund the delivery charge if the whole order is damaged or faulty.

Calculating Refunds

Please note that all refunds can, and will, only be made to the original payment method.

Your return will be processed within 7 working days of receipt of the goods back to us. We'll send you an email to confirm once your return, and refund has been processed.

Refunds can take 3-5 days from receipt of your confirmation email for the funds to reach your account if you paid by card, or up to 28 days if you paid using PayPal.

We may make deductions from the amount refunded to you if the goods have been used, parts are missing, or the goods or their packaging have been damaged.

Your statutory rights in respect of faulty, damaged, or missing items or goods which are not as described are not affected.

Where To Send Your Return

Please do not return goods without first receiving written approval.

Unconfirmed returns cannot be accepted and may be disposed of.

Please return the items to the address below.

Returns Dept.
Finerfilters Ltd

Unit 4A, Dakota Business Park

Dakota Way

Burscough

Lancashire

L40 8AF

In the parcel, please include a note with your:

- Name

- Order ID/number

- Action: "Refund" or "Replace"

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