Payment

We accept payment by PayPal. We will not entertain payment by personal or business cheque.

By PayPal: We prefer payment by verified PayPal accounts with a confirmed address. Please note that paying a Cheque through PayPal can delay your shipment by up-to 2 weeks while payment clears through the PayPal system (check with PayPal on the expected date). Once your eCheque payment clears, your item will be dispatched to you within 1 working day.

Delivery

We aim to dispatch all orders within 24 working hours, and these are usually delivered within 1-3 working days. All parcels require someone to be available upon delivery. Nevertheless, due to unforeseeable circumstances an item might get misrouted and it could take a few days to be redirected to the correct destination.

If no-one is home to take the delivery, the postman should leave you a 'while you were out' card. There are, however, rare cases when the postman may forget to leave a calling card. If you have not received your delivery within 5 days of dispatch please contact us and we will investigate this for you.

If you require a tracking number please contact us and we will be happy to provide you with this information. The tracking number will allow you to view the progress of your delivery online including failed delivery attempts. Please be advised your parcel will only be held for 18 days, if you do not collect it within that time it will be returned to us.

We will contact you via eBay messages to inform you of this and you will be required to pay a re-delivery charge if you wish to have it resent. If your order is dispatched via Royal Mail First Class post and it does not arrive within 1 week please advise us of this.

You will unfortunately have to allow at least 21 days for first class parcels to be delivered as they may still arrive in this time, please be advised we will not be able to investigate these late deliveries until after this period. Please do not ask us to leave a package outside when you are not likely to be home, someone must be available to accept the delivery. Our aim is to have your order delivered within 1-3 working days from the date of dispatch.

If you have purchased one of our heavier products i.e. Bench, squat rack etc. and you wish to return for any reason these must be dismantled and returned with all the original parts and packaging. If you send a product back not in the condition you received it you will incur a 20% admin/re-stocking fee. Please contact us before returning any large products. When buying from us you accept that we are both depending on the reliability of a third party for your delivery to arrive within the time period stated.

Same day dispatch cut off time is 2pm Monday-Friday. We do not dispatch any orders over the weekend. If you order shows as dispatch on a Saturday this will not have been dispatched until the following Monday.

Extra Postage Charge

If you have purchased one of our heavier products (weight above 6kg) you may incur additional postage cost for some parts of the UK.

If you live in the any of the following areas you will be required to pay these extra fees: Scottish Highland

Northern Ireland

Channel Island

Jersey

Guernsey

Isle of man

Isle of Scilly

(Postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25)

Express Delivery

Orders received from Monday - Friday before 2:00pm will be dispatched on the same day and delivered within 48 hours. Please note that this service is offered only within the UK and may not be available in some areas. Please ask if in doubt before placing the order.

Orders received after the deadline are dispatched on the next working day and will be delivered within 48 hours.

We will not do any refund if the delivery is delayed nobody is at home at the moment of delivery and the online tracking information shows that the attempt of delivery has been within the schedule time.

International

Packages shipped outside the UK may experience delays depending on the local postal service in the destination country. Please allow 5 - 10 working days for EU member countries, and up to 30 days for non-EU member countries. Due to stricter customs controls in adjacent islands (even EU members), please allow up to 30 days for delivery. No refunds or replacements will be processed before these specified lengths of time.

Please be advised that international delivery may incur additional charges based on delivery country, customs charges and other unforeseen costs which the buyer will be responsible for. We will contact you after your purchase is made as to whether there are additional fees for your international shipment. We always endeavour to keep our international delivery charges as low as possible and will liaise with you accordingly.

Please do not purchase from us if you disagree with any of the aforesaid terms.

Refunds, Returns, & Exchanges

If the item you have purchased arrives faulty or damaged please contact us within 24hrs of receiving your parcel. We will require a picture of the product including the packaging if this is visibly damaged.

When you have provided this information we will investigate the problem and try to resolve it as quickly as we can. In the unlikely event of an item being incorrect due to an error on our part, we will ask you for a picture of the product and the invoice, once the item is returned we will dispatch the correct item on a 24hr delivery.

If you order something in error or change your mind we will accept a return of the product in its original packaging & unused. Please advise us of this within the first 5 days of receiving your order. This will be returned at your own cost. We will issue your refund within 48hrs upon receipt of the return.

If your original purchase qualified for FREE postage and packaging and you choose to return any part or the entire order, you will be responsible for the postage and packaging we incurred to ship the item(s). Please contact us before returning any items as you will require a returns reference (this enables us to process your return and refund quickly). Any returns received without a returns reference may take longer to process. All refunds are issued within 48hrs from the time we have agreed to the refund

About Us

BUY THE BEST AND MOST COMPLETE NUTRITIONAL SUPPLEMENTS Ace Overload, is simply not your everyday, run of the mill online supplements store. We truly care about the products we deliver to our customers, and care deeply about the impact that our products have on each and every customer. Ensuring that our customers gain the maximum level of results from the supplements that we provide, is always of paramount importance to our team.

In the growing world of online supplements stores, Ace Supplements has been able to set ourselves apart from the competition by providing our customers extremely competitive prices, totally free shipping, next day 1 hr delivery slots, a fantastic loyalty programme and over the top customer service! We pride our company on the fact that many of our customers return to us again and again, and we make it no secret that we appreciate their patronage.

Offering our customers up to 50% off of high level street prices is no small task, but we make every effort to provide many of our products at these almost ridiculously low prices, as our way of saying thank you. Everyone including body builders, fitness trainers, the mom that is trying to stay in shape, all the way down to the college student just trying to maintain a sleek beach body, Ace Overload has what you need and when you need it!

We invite you to browse through the wide range of products that we offer, and encourage you to make your next supplement selection with Ace Overload! Our team is standing by if you ever need any assistance with your order.