About Us
Erkul Auto is a globally trusted auto accessories manufacturing company with its warehouse located in New Jersey, USA. The main purpose of our company is to create products that combine aestethics and quality and supply new designs to the customers which will make their everyday life easier. As Erkul Auto, we have been exporting our crossbars, roof rails, running boards, universal carriers and rear bars to more than 40 countries around the world and working with both Hyundai Turkey and Ford UK as an OEM.
Our New Jersey warehouse is active every day of the week in order to ship your products on the same day.
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Shipping
Your
orders which is processed before 2 pm will be shipped on the same day from our
New Jersey warehouse.
We
have expedited 1 or 2 day air shipping options that you can choose at the
checkout.
For
domestic shipping, we have standard shipping option via UPS, FedEx or USPS.
Standard shipping time is usually around 2-5 business days.
You
will receive the tracking number as soon as your order is packed. We are not
responsible for any wrong or undeliverable address. Please verify and update
your address on eBay during checkout.
For
international shipping, you can see the different shipping rates at the
checkout.
FAQ
Flush Rails
1. One bar is longer than the other.
This is normal, since most car?s roof at the front is wider than its rear. The longer bar is for the front.
2. What if the bar lengths are not correct for my car?
- There can be more than 1 reasons to this issue:
- You should insert the bars fully into the mounts. Sometimes it can be hard to insert them fully. You can watch our tips videos to insert them easily.
- If the bars you receive are of two different lengths, please make sure to insert the longer bar in the front, while the shorter in the rear.
- There are 4 levels on the mount and you can adjust the length of the bar according to your car?s roof. Sometimes the placement of the bar can impact this length. You will have the freedom to adjust the length from 1 cm to 4 cm.
3. What if there are no protective stickers on my bars, did I get a used product?
No, sometimes our quality control team can get the stickers of for random checks. Stickers are used to prevent the bar from getting scratched or damage pre-packing. After our team remove the sticker, the bars are packed for shipping, while packed the bars won?t get damaged so the sticker is useful.
4. I received a damaged box.
If you received a damaged box, please take some photos and send them to us, so we can file a claim, after that we will ship you a replacement asap. Most of the time you do not need to return the product, so please text us before start your return process.
5. I received a defective part or I am missing a part.
If you have received a damaged part or you are missing a part, please text or call us so we can ship you the missing part to you asap. It will be much faster and easier than a return process.
6. I want to return the product but I got an unpaid return label.
Please do not pay any return fees. Contact our team and we will provide you a prepaid shipping label asap.
7. Can I install different brand carriers on Erkul roof racks?
Yes you can install all universal carriers on Erkul roof rack crossbars. We have t-track channels on our crossbars so you have the options to install with t-bolts or clamps.
8. What if there is wind noise?
- All crossbars can make some noise when they are unloaded and usually at highway speeds. If you think it?s very noisy, then you can try to change the placement of the bars back and forth so that it helps reduce the noise. Our bars are designed like wings which helps to reduce the noise. Be sure to install the thicker side facing forward.
9. The bars won't fit because my flush rails are too thick and can?t be installed firmly.
If this is the case then we can offer you some other models.
10. I couldn?t tighten the mounts because the bolts are short.
If you think the bolts are short, please text us. Sometimes it?s possible that the regular screws are giving you hard time installing the mount, please reach us so we can provide longer screws.
Raised Rails
1. One bar is longer than the other.
This is normal, since most car?s roof at the front is wider than its rear. The longer bar is for the front.
2. What if the bar lengths are not correct for my car?
- There can be more than 1 reasons to this issue:
- You should insert the bars fully into the mounts. Sometimes it can be hard to insert them fully. You can watch our tips videos to insert them easily.
- If the bars you receive are of two different lengths, please make sure to insert the longer bar in the front, while the shorter in the rear.
- There are 4 levels on the mount and you can adjust the length of the bar according to your car?s roof. Sometimes the placement of the bar can impact this length. You will have the freedom to adjust the length from 1 cm to 4 cm.
3. What if there are no protective stickers on my bars, did I get a used product?
No, sometimes our quality control team can get the stickers of for random checks. Stickers are used to prevent the bar from getting scratched or damage pre-packing. After our team remove the sticker, the bars are packed for shipping, while packed the bars won?t get damaged so the sticker is useful.
4. I received a damaged box.
If you received a damaged box, please take some photos and send them to us, so we can file a claim, after that we will ship you a replacement asap. Most of the time you do not need to return the product, so please text us before start your return process.
5. I received a defective part or I am missing a part.
If you have received a damaged part or you are missing a part, please text or call us so we can ship you the missing part to you asap. It will be much faster and easier than a return process.
6. I want to return the product but I got an unpaid return label.
Please do not pay any return fees. Contact our team and we will provide you a prepaid shipping label asap.
7. Can I install different brand carriers on Erkul roof racks?
Yes you can install all universal carriers on Erkul roof rack crossbars. We have t-track channels on our crossbars so you have the options to install with t-bolts or clamps.
8. What if there is wind noise?
- All crossbars can make some noise when they are unloaded and usually at highway speeds. If you think it?s very noisy, then you can try to change the placement of the bars back and forth so that it helps reduce the noise. Our bars are designed like wings which helps to reduce the noise. Be sure to install the thicker side facing forward.
9. My bars have bolt holes inner of the rails but Erkul crossbars mount not compatible with this hole.
Our mounting design is different. We do not use these holes-on installation. Our mounts are designed to clamp the Roof Rail directly, we believe this is the best way to install a cross bar on your roof rails. Do not hesitate to reach us if the cross bar isn?t compatible with your rail, we offer different types of cross bars.
10. The claws are too small for the roof rails
If you think the claws of the mounts are too small for your roof rails, please reach us we will be able to provide longer claws for your car roof rails.
Ski Racks
1. I don?t have T-track channel on my crossbars, how can I install the ski racks?
If the bracket kit for the clamp-on installation isn?t available inside the box, please reach us so we can provide you the kit for the clamp on installation.
2. I can not slide the ski racks.
Please first open the plastic lock to slide the racks. After you slide it back do not forget to lock it again.
Strong Bars
1. One bar is longer than the other.
This is normal, since most car?s roof at the front is wider than its rear. The longer bar is for the front.
2. What if the bar lengths are not correct for my car?
- There can be more than 1 reasons to this issue:
- You should insert the bars fully into the mounts. Sometimes it can be hard to insert them fully. You can watch our tips videos to insert them easily.
- If the bars you receive are of two different lengths, please make sure to insert the longer bar in the front, while the shorter in the rear.
- There are 4 levels on the mount and you can adjust the length of the bar according to your car?s roof. Sometimes the placement of the bar can impact this length. You will have the freedom to adjust the length from 1 cm to 4 cm.
3. What if there are no protective stickers on my bars, did I get a used product?
No, sometimes our quality control team can get the stickers of for random checks. Stickers are used to prevent the bar from getting scratched or damage pre-packing. After our team remove the sticker, the bars are packed for shipping, while packed the bars won?t get damaged so the sticker is useful.
4. I received a damaged box.
If you received a damaged box, please take some photos and send them to us, so we can file a claim, after that we will ship you a replacement asap. Most of the time you do not need to return the product, so please text us before start your return process.
5. I received a defective part or I am missing a part.
If you have received a damaged part or you are missing a part, please text or call us so we can ship you the missing part to you asap. It will be much faster and easier than a return process.
6. I want to return the product but I got an unpaid return label.
Please do not pay any return fees. Contact our team and we will provide you a prepaid shipping label asap.
7. Can I install different brand carriers on Erkul roof racks?
Yes you can install all universal carriers on Erkul roof rack crossbars. We have t-track channels on our crossbars so you have the options to install with t-bolts or clamps.
8. What if there is wind noise?
- All crossbars can make some noise when they are unloaded and usually at highway speeds. If you think it?s very noisy, then you can try to change the placement of the bars back and forth so that it helps reduce the noise. Our bars are designed like wings which helps to reduce the noise. Be sure to install the thicker side facing forward.
9.I cannot tighten the horizontal bolt.
If the horizontal bolt is loose and doesn?t have the head nut attached, it?s possible that it has fallen in the bar, please shake the bar if it?s not inside the bar please contact us for a replacement. You can watch the installation video to tighten that bolt.
10.The mounts don?t grip the roof rails.
If you think the mounts are thick or narrow, please share a photo with us and we can offer you another size of claw that would be compatible with your rails.
Naked Roof
1. One bar is longer than the other.
This is normal, since most car?s roof at the front is wider than its rear. The longer bar is for the front.
2. What if the bar lengths are not correct for my car?
- There can be more than 1 reasons to this issue:
- You should insert the bars fully into the mounts. Sometimes it can be hard to insert them fully. You can watch our tips videos to insert them easily.
- If the bars you receive are of two different lengths, please make sure to insert the longer bar in the front, while the shorter in the rear.
- There are 4 levels on the mount and you can adjust the length of the bar according to your car?s roof. Sometimes the placement of the bar can impact this length. You will have the freedom to adjust the length from 1 cm to 4 cm.
3. What if there are no protective stickers on my bars, did I get a used product?
No, sometimes our quality control team can get the stickers of for random checks. Stickers are used to prevent the bar from getting scratched or damage pre-packing. After our team remove the sticker, the bars are packed for shipping, while packed the bars won?t get damaged so the sticker is useful.
4. I received a damaged box.
If you received a damaged box, please take some photos and send them to us, so we can file a claim, after that we will ship you a replacement asap. Most of the time you do not need to return the product, so please text us before start your return process.
5. I received a defective part or I am missing a part.
If you have received a damaged part or you are missing a part, please text or call us so we can ship you the missing part to you asap. It will be much faster and easier than a return process.
6. I want to return the product but I got an unpaid return label.
Please do not pay any return fees. Contact our team and we will provide you a prepaid shipping label asap.
7. Can I install different brand carriers on Erkul roof racks?
Yes you can install all universal carriers on Erkul roof rack crossbars. We have t-track channels on our crossbars so you have the options to install with t-bolts or clamps.
8. What if there is wind noise?
- All crossbars can make some noise when they are unloaded and usually at highway speeds. If you think it?s very noisy, then you can try to change the placement of the bars back and forth so that it helps reduce the noise. Our bars are designed like wings which helps to reduce the noise. Be sure to install the thicker side facing forward.
9. Why are the bolts so short?
| There are extension pieces in the box that must be installed before installing the mount. If you do not have them, please reach us. |
 |
Returns
If
you are looking to return your order for whatever reason, we are here to help. We
offer FREE returns for your purchases.
First of
all, if you have a problem about the installation process or a missing part,
please contact us before returning the product and we can help you.
To
return your order, you should start a return on your eBay account.
Items
must be returned within 30 days of delivery date, in new condition, with the
packing slip, in original packaging, and with all included accessories.
A
handling fee may be applied to damaged or missing products.
When
we receive the product, we will process your refund in 3 business days to your
original method of payment. Please allow an additional 5-7 business days for
your bank to process your refund.
For
more information, please take a look at eBay's return policy.
